Question 1

I need the check-in/access details

Accepted Answer

All details will be sent across to you on the morning of your stay, due to the property being self-check-in. We are unable to send it sooner as the access code will change the morning of your stay

Question 2

I’m arriving late can I still check-in?

Accepted Answer

Yes, I will send over the access/check-in details the morning of your stay. Due to the property being self-check-in, you can access anytime after 3 pm that day

Question 3

Can I check in early?

Accepted Answer

Due to the property usually being fully booked, we do not allow early check-ins as we will have guests checking out that morning and will need the full amount of time in between, to make sure the property is lovely and clean for your stay

Question 4

Can I check out late?

Accepted Answer

Due to the property usually being fully booked we do not allow late check-outs as we will have guests checking in that afternoon and will need the full amount of time time in between to make sure the property is lovely and clean for the next stay

Question 5

I haven’t received my check-in details

Accepted Answer

You will receive the check-in details the morning of your stay. If these have not come through, message through the booking site app. If they are still not coming through call Sophie in-office hours Monday-Friday 9 am-5 pm on 01235 425699

Question 6

Can I drop my things at the property before we check-in?

Accepted Answer

Unfortunately, we do not have space to safely store guest’s property